Shipping & Delivery Policy

Effective Date: 04-07-2025
Brand: Awesomeness®
Website: www.awesomenesscare.com

🛒 Order Processing Time

• All confirmed orders are processed within 24 to 48 business hours (Monday to Saturday).
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Once your order is shipped, you will receive a confirmation email or SMS with the tracking details.

🚚 Shipping Within India

• We offer pan-India delivery through our trusted courier partners.
• Estimated delivery time: 3–7 business days depending on your location.
• Shipping Charges:
• Free Shipping on all prepaid orders above ₹499.
• For orders below ₹499, a flat shipping charge of ₹49 will apply.
• COD (Cash on Delivery), if available, may include an additional charge.

🌍 International Shipping

• Currently, international shipping is available to selected countries.
• Delivery time: 10–20 business days depending on the destination.
• Shipping charges and duties are calculated at checkout.
• Please note: Import duties, taxes, and customs fees (if any) are the responsibility of the customer.

📦 Delivery Delays

While we aim for timely deliveries, delays may occasionally occur due to:

• Weather conditions
• Festive backlogs
• Courier service disruptions
• Remote delivery locations

We appreciate your patience and will keep you informed via email/SMS in such cases.

🚫 Non-Delivery or Incorrect Address

• Please ensure that the shipping address and contact details are accurate at the time of order placement.
• We are not responsible for delays or failed deliveries caused by:
• Incorrect or incomplete address
• Unavailability of the recipient
• Refusal to accept delivery

In such cases, re-delivery may incur an additional shipping charge.

🔁 Tracking Your Order

Once shipped, you will receive a tracking link via SMS/email. You can also track your order status anytime in the "My Orders" section on our website.

❓ Need Help?

For shipping or delivery-related queries, feel free to reach out to us:
📧 info@awesomenesscare.com
📞 +91 9047 34 5889